【題目】We can have conflicts with our important persons like friends, relatives, workmates, etc. But the conflict doesn't necessarily mean that the relationship will be destroyed. In fact, sometimes conflict helps people to let out their silent feelings, allowing them to free their suppressed emotions. However, when in a conflict, we usually get angry and say or do things which aren't linked to the problem at hand. Therefore, it is important that we should try to avoid conflicts through effective communication.

In a heated argument, we usually say things that aren't related to the real problem, and even use rude words to make sure we gain an advantage over the other persons. Then the whole situation goes badly. So we should not separate(隔離) the root cause of the problem and build our discussion around it. This ensures that there are no rude remarks and the situation moves in a positive direction.

It's easy for us to think we're right and if something isn't working out, it surely must be someone else's fault. However, if you aim to solve a conflict, first of all, you should show some respect and allow the other persons to express themselves. Using remarks like, "I understand your concern on this "or "I know you're right at your end", would make the other persons feel more appreciated.

Sometimes some people get too excited and may behave in the wrong way or say something others may not appreciate. This can cause a worse situation. Actually, they should control their emotions and keep calm. This has to be learned through self-control and observing behavior of other people.

The tips mentioned above are useful for most situations. However, we don't rule out the possibility that there are some people who always want to create some sort of trouble for others. You can tell them from others, and putting in an effort to resolve a conflict with them may just not be a wise idea. The best way to deal with these people is to forget them. A famous saying can help you and that is: "You should never fight with a pig; you both get dirty and only the pig likes it."

【1】What can we learn from Paragraph 1?

A. Conflicts may help us deal with our emotions.

B. Conflicts can improve our relations with others greatly.

C. Effective communication can help us avoid conflicts undoubtedly.

D. The closer two friends are, the more conflicts are between them.

【2】When making discussions to solve conflicts, we should ________.

A. know others' personal quality

B. know others' ability of expression

C. avoid showing our disadvantages

D. center on the root cause of the problem

【3】The author suggests that when people get too excited, they should ________.

A. behave like other people

B. control the situation

C. learn to keep their head

D. say something unconcerned

【4】In the author's opinion, how should you deal with those who always want to create trouble for you?

A. Fight with them.

B. Ignore them.

C. Have a talk with them.

D. Give them something they like.

【答案】

【1】A

【2】D

【3】C

【4】B

【解析】日常生活中，我們會與各種各樣的人發(fā)生沖突，即使是最重要的人。文章介紹通過有效的交流來避免沖突的幾個技巧。

【1】推理判斷題。根據(jù)第一段的內(nèi)容In fact, sometimes conflict helps people to let out their silent feelings, allowing them to free their suppressed emotions.(事實上，有時候沖突能幫助人們釋放他們無聲的情感，允許他們釋放他們壓抑的情感。)可推知，A項“沖突或許能幫助我們處理情感”正確，故選A。

【2】細(xì)節(jié)理解題。根據(jù)第二段內(nèi)容So we should not separate(隔離) the root cause of the problem…This ensures that there are no rude remarks and the situation moves in a positive direction.(我們不應(yīng)該隔離問題的根源……這樣會確保沒有粗魯?shù)脑u論，情勢向積極的方向發(fā)展。)可知，在討論中，我們應(yīng)該關(guān)注問題的根源。故選D。

【3】細(xì)節(jié)理解題。根據(jù)第四段內(nèi)容Actually, they should control their emotions and keep calm.（事實上，他們應(yīng)該控制他們的情感，保持鎮(zhèn)靜。）可知，作者認(rèn)為當(dāng)人們激動時，他們應(yīng)該控制情感。故選C。

【4】細(xì)節(jié)理解題。根據(jù)最后一段內(nèi)容關(guān)于應(yīng)對那些想制造麻煩的人的辦法The best way to deal with these people is to forget them.（對付那些想制造麻煩的人的最好辦法就是忘記他們。）可知，選B。

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