【題目】假定你是李華。三月初你在網(wǎng)上買了一雙鞋子，打算送給媽媽作為三八婦女節(jié)的禮物。但是，收到貨后發(fā)現(xiàn)存在若干問題。請你就此給網(wǎng)店客服寫郵件投訴。

要點(diǎn)如下：1. 介紹購物情況；

2. 反映存在問題；

3. 提出解決方案。

注意：1. 詞數(shù)100左右；

2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。

Dear Sir/ Madam,

I am one of your customers._________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

_____________________________________________________________

Yours,

Li Hua

【答案】One possible version

Dear Sir/Madam,

I am one of you customers. I ordered a pair of shoes for my mum as a gift on Women’s Day. To my disappointment, there are the following problems. To begin with, it didn’t arrive on schedule, which missed the Women’s Day. Besides not only is it the wrong size but it is also of wrong color. What bothers me most is the quality of the shoes. They are not made of genuine leather, and give off bad smell. I am not satisfied to have received such poor service, and I believe I am qualified to ask you to handle it. I hope you can either return my money or deliver a new pair to me.

Looking forward to your reply.

Yours,

Li Hua

【解析】本篇書面表達(dá)屬于提綱作文，內(nèi)容是給網(wǎng)店客服寫郵件投訴。寫投訴信注意要實事求是地把問題講清楚，態(tài)度要冷靜，做到有禮貌，不能惡語傷人。成文時注意以下幾點(diǎn)：1、仔細(xì)閱讀有關(guān)提示，弄清試題提供的所有信息，明確要點(diǎn)就是主要內(nèi)容。2、提綱是文章的總體框架，要在提綱的范圍內(nèi)進(jìn)行分析、構(gòu)思和想象。要依據(jù)提示情景或詞語，按照一定邏輯關(guān)系來寫。3、根據(jù)要表達(dá)的內(nèi)容確定句子的時態(tài)、語態(tài)；就本文而言應(yīng)該用一般現(xiàn)在時為主。4.注意郵件格式。

【亮點(diǎn)說明】本文使用To begin with，besides，層次分明，結(jié)構(gòu)緊湊，語言連貫。同時使用了多種句式和結(jié)構(gòu)，如定語從句it didn’t arrive on schedule, which missed the Women’s Day. hey are not made of genuine leather, which give off bad smell. 倒裝句Besides not only is it the wrong size but it is also of wrong color等。

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