【題目】假定你是李華，5月1日在某外國網(wǎng)站購買了一部手機(jī)（cell phone）。使用一段時(shí)間之后，你發(fā)現(xiàn)它存在缺陷（如電池不耐用等）。請你給網(wǎng)站的客服寫一封投訴信反映問題并提出解決方案。
注意：1） 詞數(shù)100左右；
2）可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；
3）開頭和結(jié)尾已給出，但不計(jì)入總詞數(shù)。
Dear Sir or Madam,
Iam one of your customers.……
Yours sincerely
Li Hua

【答案】I'm writing to make a complaint about your goods.

I bought a cell phone from your online store on May 1st. After using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours. It is very upsetting because I have to carry the charger all the time. In addition, the small scratches in the middle of the screen make it difficult to read. What's worse, it often crashes without any warning. Therefore, I would like you to either change the cell phone for a new one that works well or give me a full refund.

I would appreciate it if you could give due attention to this matter. Looking forward to your reply.


【解析】本篇書面表達(dá)屬于應(yīng)用文，要求寫一封投訴信。

第1步：根據(jù)提示可知，本篇為一封投訴信；5月1日你在某外國網(wǎng)站購買了一部手機(jī)（cell phone）；使用一段時(shí)間之后，你發(fā)現(xiàn)它存在缺陷（如電池不耐用等），現(xiàn)在你給網(wǎng)站的客服寫一封投訴信反映問題并提出解決方案。時(shí)態(tài)應(yīng)使用一般過去時(shí)和一般現(xiàn)在時(shí)。

第2步：根據(jù)寫作要求，確定關(guān)鍵詞（組），如：online store（網(wǎng)店），battery（電池），charge（充電），crash（死機(jī)），change（調(diào)換），refund（退款）等。

第3步：根據(jù)提示及關(guān)鍵詞（組）進(jìn)行遣詞造句，注意主謂一致和時(shí)態(tài)問題。

第4步：連句成文，注意使用恰當(dāng)?shù)倪B詞進(jìn)行句子之間的銜接與過渡，書寫一定要規(guī)范清晰，保持整潔美觀的卷面是非常重要的。

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