Not too long ago ,an incident that happened at Walt Disney touched me greatly．A guest  36     out of our Polynesian Village resort（度假勝地）at Walt Disney was asked how she   37     her visit．She told the front-desk clerk she had had a (n)     38    vacation ,but was heartbroken about    39     several rolls of Kodak color film she had not yet    40    ．At that moment she was particularly     41    over the loss of the pictures she had shot at our Polynesian Luau ,     42    this was a memory she especially treasured．

Now ,please understand that we have no written service rules    43    lost photos in the park．   44    ,the clerk at the front desk   45     Disney’s idea of caring for our    46    ．She asked the woman to leave her a couple rolls of    47     film ,promising she would take care of the rest of our show at Polynesian Luau．

Two weeks later the guest received a      48   at her home．In it were photos of all the actors of our show,    49     signed by each performer．There were also      50    of the public procession（游行隊(duì)伍）and fireworks in the park ,taken by the front-desk clerk in her own    51     after work．I happened to know this     52     because this guest wrote us a letter．She said that    53     in her life had she received such good service from any business．

Excellent    54     does not come from policy (政策性的)handbooks．It comes from people who    55     —and from a culture that encourages and models that attitude．

A．working     B．checking        C．trying           D．staying

A．expected       B．realized         C．paid            D．enjoyed

A．disappointing B．wonderful     C．uncomfortable  D．important

A．taking         B．dropping       C．losing           D．breaking

A．developed     B．taken           C．washed          D．loaded

A．silly           B．nervous        C．calm            D．sad

A．when          B．where           C．a(chǎn)s              D．which

A．covering       B．finding         C．making         D．keeping

A．Excitedly      B．Fortunately      C．Therefore        D．Quietly

A．understood    B．reminded       C．trusted       D．discovered

A．workers        B．guests           C．managers      D．clerks

A．printed        B．shot            C．unused          D．recorded

A．film           B．card            C．camera         D．packet

A．frequently     B．personally       C．a(chǎn)lone          D．a(chǎn)ctually

A．rules          B．pictures        C．handbooks       D．performances

A．case           B．work           C．time          D．position

A．story          B．place          C．photo           D．show

A．only          B．a(chǎn)lmost          C．never           D．nearly

A．a(chǎn)dvice        B．experience      C．quality          D．service

A．care           B．serve           C．like             D．know

【小題1】B

【小題1】D

【小題1】B

【小題1】C

【小題1】A

【小題1】D

【小題1】C

【小題1】A

【小題1】B

【小題1】A

【小題1】B

【小題1】C

【小題1】D

【小題1】B

【小題1】B

【小題1】C

【小題1】A

【小題1】C

【小題1】D

【小題1】A


解析:

略

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