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科目：高中英語 來源： 題型：閱讀理解

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘a(chǎn)verage’. ”

Did I tip him big time? You bet!

The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

A．How to make the best use of time.

B．How to do better in the service business.

C．How to turn an interest into your career.

D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

A．Because he was afraid he would be photographed in the cab.

B．Because he was worried what the driver could be up to.

C．Because he was amazed by the way the driver was treating him.

D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that .

A．the taxi driver couldn’t accept just being average

B．the author was anxious to get back to meet a client

C．when the author waited for a taxi at the airport, he was not in a rush

D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver .

A．was dissatisfied wit his present job

B．was once often rewarded for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family

查看答案和解析>>

科目：高中英語 來源：2011年河南省新鄉(xiāng)許昌平頂山高三第三次調(diào)研考試英語卷 題型：閱讀理解

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘a(chǎn)verage’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小題1】What lesson did the author learn from the taxi driver?

A．How to make the best use of time.

B．How to do better in the service business.

C．How to turn an interest into your career.

D．How to become a motivational speaker.

【小題2】Why did the author look around for a “Candid Camera”?

A．Because he was afraid he would be photographed in the cab.

B．Because he was worried what the driver could be up to.

C．Because he was amazed by the way the driver was treating him.

D．Because he wasn’t interested in the tapes offered by the driver

【小題3】It can be inferred from the story that .

A．the taxi driver couldn’t accept just being average

B．the author was anxious to get back to meet a client

C．when the author waited for a taxi at the airport, he was not in a rush

D．the taxi driver loved to play his favorite music during rides

【小題4】According to the story, the taxi driver .

A．was dissatisfied wit his present job

B．was once often reward

ed for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family

查看答案和解析>>

科目：高中英語 來源：2012屆江蘇省泰州中學高三年級學情調(diào)研測試（英語） 題型：閱讀理解

They were going to Fort Lauderdale — three boys and three girls — and when they boarded the bus, they were carrying sandwiches and wine in paper bags, dreaming of golden beaches and sea tides as the gray, cold spring of New York went behind them.
As the bus passed through New Jersey, they began to notice Vingo. He sat in front of them, completely in silence.
Deep into the night, outside Washington, the bus pulled into Howard Johnson’s, and everybody got off except Vingo. The young people began to wonder about him. When they went back to the bus, one of the girls sat beside him and introduced herself.
“Want some wine?” she said. He smiled and took a swig from the bottle. He thanked her and became silent again. After a while, she went back to the others, and Vingo nodded in sleep.
In the morning, they awoke outside another Howard Johnson’s, and this time Vingo went in. The girl insisted that he join them. He ordered black coffee and some cookies as the young people talked about sleeping on beaches. When they returned to the bus, the girl sat with Vingo again, and after a while, slowly and painfully, he began to tell his story. He had been in prison in New York for the past four years, and now he was going home.
“Are you married?”
“I don’t know.”
“You don’t know?” she said.
“Well, when I was in prison I wrote to my wife,” he said, “I told her that I was going to be away for a long time, and that if she couldn’t stand it, if the kids kept asking questions, and if it hurt her too much, well, she could jus forget me. I’d understand. Get a new man, I said — she’s a wonderful woman. I told her she didn’t have to write me. And she didn’t. Not for three and a half years.”
“And you’re going home now, not knowing?”
“Yeah. Well, last week, when I was sure the parole (假釋) was coming through, I wrote her again. We used to live in Brunswick, just before Jacksonville, and there’s a big oak (橡樹) just as you come into town. I told her that if she didn’t have a new man and if she’d take me back, she should put a yellow handkerchief on the tree, and I’d get off and come home. If she didn’t want me, forget it — no handkerchief and I’d go on through.”
“Wow,” the girl exclaimed, “Wow.”
She told the others, and soon all of them were in it, looking at the pictures Vingo showed them of his wife and three children.
Now they were 20 miles from Brunswick, and the young people took over window seats on the right side, waiting for the approach of the great oak. Vingo stopped looking, tightening his face, as if protecting himself against still another disappointment.
Then Brunswick was ten miles, and then five. Then, suddenly, all of the young people were up out of their seats, shouting and crying.
Vingo sat there astonished, looking at the oak. It was covered with yellow handkerchiefs — 20 of them, 30 of them, maybe hundreds, flying in the wind. As the young people shouted, Vingo slowly rose from his seat and made his way to the front of the bus to go home.
【小題1】At the beginning of the story, the young boys and girls ______.

A．showed a great interest in Vingo	B．didn’t notice Vingo at all
C．wanted to offer help to Vingo	D．didn’t like Vingo at all

【小題2】The underlined part “Howard Johnson’s” is most probably a(n) ______.

A．bus station

B．a(chǎn)partment

C．hospital

D．restaurant

【小題3】How did Vingo feel on the way home?

A．Ashamed.

B．Relaxed.

C．Nervous.

D．Disappointed.

【小題4】The paragraphs following this passage would most probably talk about ______.

A．Vingo’s experience in prison

B．the young people’s travel to Fort Lauderdale

C．Vingo’s three lovely children

D．the dialogue between Vingo and his family