【題目】If you’re looking for a challenging situation to practice your English, pick up the phone. Not being able to see the other person and the body language can make the chatting difficult.【1】Here are some tips to guide you through an average phone conversation in English.

.1. Greetings

Every phone call should begin with a polite greeting such as “Hi, how’ve you been?” or “Nice to hear from you”. Even if you’re calling a business contact for a specific purpose, it’d be rude to jump right into business.【2】

.2. Getting to the point

There always comes the point where you want to move on from friendly chatting and get down to business. What should you do in this situation? 【3】However, if you are waiting to find out why someone called you, you can guide the conversation by saying “So what can I do for you?”

.3. Interrupting without offence

Sometimes you may happen to be speaking with a very talkative person.【4】Keep in mind when you’d like to interrupt, be sure to do it politely. For example, begin with “I’d like to say something here”．

.4. Closing the call

This can be the trickiest part of the conversation! It may be the time to offer good wishes such as good luck on that interview or hope you feel better soon if it’s appropriate.【5】Sometimes it’s easiest to just say you enjoyed speaking to the other person. Also remember cleverly saying the word well at the beginning of a sentence can indicate you’re ready to end the conversation.

A. So it may be difficult to get a word in.

B. Practice English through phone calls.

C. Never fear, though!

D. Use the phrase “I’m just calling to...” to change to the topic at hand.

E. Additionally, you may want to confirm any plans you’ve made.

F. You should make a little small talk at the beginning.

G. You’d better greet him or her in a friendly way.

【答案】

【1】C

【2】F

【3】D

【4】A

【5】E

【解析】本文講述了如何用英文和其他人進行電話交談。

【1】C考查上下文理解。根據(jù)空前的make the chatting difficult以及前文的a challenging situation可知，這里講的是用英語進行電話交談是多么的困難。后面便開始介紹一些有用的技巧，因此這里最有可能是鼓勵讀者不要害怕。

【2】F考查上下文理解。根據(jù)前文的greeting以及begin with等短語可知這里應該填入的是如何開頭。再加上前面說的是business contact。故選F。

【3】D考查上下文理解。根據(jù)前文的you want to move on from friendly chatting and get down to business “你想從有好的聊天過渡到正事�！�因此這里講的是如何轉(zhuǎn)移話題。進而定位到D項中的change to the topic。 選D。

【4】A考查上下文理解。根據(jù)空后的Keep in mind when you’d like to interrupt, and be sure to do it politely. “記住你什么時候想打斷，并且確保禮貌地打斷。”所以這里講的是如何打斷別人的長篇大論。因此A “可能插一嘴都很困難”最適合這里的語境。選A。

【5】E考查上下文理解。根據(jù)空前空后的內(nèi)容可知，這里說的是結束談話的內(nèi)容。在選項中只有E和結束有關。

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