Mr. Brown, ______ chairman of the trade union, will visit our factory in _____ month of May.

   A. /; the       B. a; the   C. the; /    D. the; the

Police have not?????? ????????????_______ the possibility ______ the boy was take by aliens ??????????????.

       A．ruled out; that            B．taken out; that   

       C．made out; which             D．ruled out; what

I wish I        what to do.

____ the fog, we should have reached our school in time.

　    A. But for                    B. Due to                            C. In case of　　         D. In spite of　

Seeing their son back home safe and sound, the couple smiled _____.

   A. in peace              B. in relief             C. in return            D. in turn

—Please tell Tom that he has won the 100-metre race.

—_____! He never won it before.

A. Congratulations                                           B .What good news  

C. What a pleasant surprise                                D. How exciting the race

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “l(fā)et their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

Which of the following can be the best title of this passage?

A. Customer Service in America                 B. Excellent Stores in America

C. Shopping Rules in America                    D. Being King or Queen in America

I have keeping the photo of my daughter _______ I can see it easily every day.

A. which   B. where   C. when   D. whether

—Would you like black coffee or white coffee? —Oh，I        black coffee better.

A. prefer   B. like   C. have       D. practiced

Philip was a nine-year-old boy in a Sunday school class of 8-year-old girls and boys. Sometimes the third graders didn’t welcome Philip into their group and usually tricked him. This was not because he was older, but because he was “different”. You see, Philip suffered from a condition called Downs’s Syndrome. This made him “different”, with its facial characteristics, slow responses and mental problems.

  One Sunday after Easter, the Sunday school teacher gathered some plastic eggs that pulled apart in the middle. The teacher gave one to each child. On that beautiful spring day, the children were to go out and discover for themselves some symbol of “new life” and place it inside the plastic eggs.

  After the children returned to the classroom, the teacher opened their eggs one by one, asking each child to explain that symbol of “new life”. The first opened egg contained a flower. Everyone cheered. In another was a butterfly…. When the teacher opened the last egg, it was empty. “That’s stupid,” said someone. The teacher felt a pull at his shirt. It was Philip. Looking up, Philip said, “It’s mine. I did it. It’s empty. I have new life, because the tomb is empty.” Not a sound was heard in class at all. From that day on, Philip became a real part of the group. They welcomed him, and whatever made him different was never mentioned again.

  Philip’s family knew he wouldn’t live a long life, for there were too many things wrong with him.

The underlined word “condition” in the 1st paragraph probably means __________.

A. grade   B. status    C. health    D. disease

It can be inferred from the first paragraph that ___________________.

the 8-year-olds were sometimes cruel. B. The 8-year-olds were friendly to Philip.

C.  Philip was really different in school.  D. Philip was older and more sensitive.

The teacher gave each child one plastic egg to let them _______________.

play around on that beautiful spring day. B. put some symbol of “new life” into it.

try to pull it apart in the middle.        D. go out and discover themselves.

After Philip explained his new life, _____________________.

the class thought he was clever.             B. The class fell silent.

C. He began to study in the class.               D. He felt dying.

We learn from the passage that ___________________________.

the teacher used to have classes outdoors  

B. The Philip’s new life wish was empty        

C. Philip was healthy as a whole.

D. Philip was accepted by his classmates in the end