Question

【題目】假定你是李華，你在國外購物網(wǎng)站購買智能手機(jī)出現(xiàn)了故障。請你向廠家寫一封投訴信，要點包括：

1.出現(xiàn)的故障；

2.對售后服務(wù)的不滿；

3.你的要求。

注意：

1. 詞數(shù)100左右；

2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；

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Answer 1

【答案】One possible version

Dear Sir/Madam,

I’m writing to complain about the quality of your product.

As a faithful user of your products, I feel confident about the quality of your smartphones. However, I have been bothered recently, as the smartphone I am using crashes quite often. It is very annoying. When I am making a phone call or receiving a call, it stops working. I called the after-sales service, only to be told the problem might be caused by the overuse of the phone. In fact, I never played any games on the phone. I just went through a few e-book pages or read online news!

My requirement is that the phone be repaired as soon as possible or be replaced.

Looking forward to your early reply!

Yours,

Li Hua

【解析】投訴信通常包括以下幾個方面的內(nèi)容：說明投訴的原因并表示遺憾；實事求是地闡述問題發(fā)生的經(jīng)過；指出問題引起的后果；提出批評及處理的意見或敦促對方采取措施或者提出所希望的賠償以及補(bǔ)救方式。寫投訴信時語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時，在描述問題時盡量采用被動句式，使描述更加客觀合理。

寫作“三步走”：

說明投訴問題—>描述具體情況—>期待解決方案

【亮點說明】本篇作文，第一段就開門見山的提出了問題，第二段詳細(xì)描述了手機(jī)的故障以及對售后的不滿，第三段提出了自己的要求，期待能夠盡快解決。范文結(jié)構(gòu)合理，涵蓋了所有要點。作者在范文中使用了較多的復(fù)合句式，比如My requirement is that the phone be repaired as soon as possible or be replaced.這個句子就包含了表語從句；I called the after-sales service, only to be told the problem might be caused by the overuse of the phone.這個句子中包含了only to…作結(jié)果狀語，其中還有個賓語從句，這些句子句式復(fù)雜，為作文增彩不少。