Question

【題目】 Knowing what not to do at checkout and properly preparing for it can turn a potentially heated situation into a quick thank you and goodbye. Below we compiled a list of things you should remember at hotel checkout.

1. Don’t be late to checkout

Hotels may add an outrageously high price for being just a half-hour late. If you know you won’t make the cutoff time, it never hurts to call ahead and try to negotiate a potential charge.

2. Don’t forget to double check the room and safe

Make sure you don’t leave anything behind. If you have an early flight or checkout time, pack up as much as you can the night before so that last-minute rush isn’t too hurried. Also, be sure to take out anything in the room safe.

3. Don’t freak out

Spitting venom (毒液) at the assistant manager standing behind the front desk probably won’t help when dealing with an unexpected item on the bill. Being empathetic about how difficult it can be to deal with annoyed customers will likely go much further.

4. Don’t pay with cash or debit card (借記卡)

Disputing your bill after paying with cash is a lot harder than working with a credit card company to get a charge back. If you pay with a debit card, you may not have the protection to challenge a charge.

5. Don’t have the hotel call you a cab

If you want to save a few dollars, plan ahead and check if a ride-sharing service is going to be cheaper than a cab to the airport.

【1】What may the hotel do if you are late for the checkout?

A.Negotiate a potential price.

B.Call ahead and cancel the reservation.

C.Charge extra money.

D.Give the room to other customers.

【2】What should you do when the receptionist meets angry customers?

A.Spit at the assistant manager.B.Argue with the front desk.

C.Show understanding to the situation.D.Go much further away from it.

【3】Why is it a good idea to use a ride-sharing service to get to the airport?

A.It helps the cab save dollars.

B.It reduces the burden of the hotel.

C.It is easy to get a charge back.

D.It costs the customers less money.

Answer 1

【答案】

【1】C

【2】C

【3】D

【解析】

這所一篇說明文。文章主要介紹一些辦理酒店退房時需要注意的事情。

【1】

細節(jié)理解題。由第二段的第一句“Hotels may add an outrageously high price for being just a half-hour late.”可知，酒店可能會因為只是遲到半個小時而增加一筆高的驚人的價錢。由此可見，如果你退房遲到的話，酒店可能會收取額外的費用。結合選項可知，選項C正確。

【2】

細節(jié)理解題。由第四段的最后一句“Being empathetic about how difficult it can be to deal with annoyed customers will likely go much further.”可知，對于處理惱怒的顧客時，我們要表現出對他們的理解，將可能使事情得到進一步的解決。由此可見，當接待員遇到憤怒的顧客時候，你應該對這種情形表示理解。結合選項可知，選項C正確。

【3】

細節(jié)理解題。由最后一段“If you want to save a few dollars, plan ahead and check if a ride-sharing service is going to be cheaper than a cab to the airport.”可知，如果你想要省一些美元，提前計劃，并且查核一下是否拼車服務比去機場的出租車更便宜。由此可見，使用拼車服務去機場是個不錯的想法，因為它花費顧客更少的錢。結合選項可知，選項D正確。